We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and share information about you when you interact with our services.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
a. Personal Information
- Contact Information: Name, email address, phone number, and postal address.
- Professional Information: Job title, company name, and industry.
b. Technical Information
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, time spent on the site, and interaction patterns.
c. Service Interaction Data
- Content: Information you provide when engaging with our services, such as queries, commands, and feedback.
- Metadata: Data on how you interact with our services, including timestamps and usage patterns.
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Deliver and manage our AI consulting services.
- Improve Services: Enhance the functionality and performance of our services based on user interactions.
- Communicate: Respond to inquiries, send updates, and provide customer support.
- Personalise: Customise user experience and recommend content that may interest you.
- Security: Protect against, investigate, and prevent fraudulent, unauthorised, or illegal activities.
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our business, such as cloud storage providers and analytics services. These providers are obligated to maintain the confidentiality and security of your information.
- Business Partners: Collaborators and partners who work with us to deliver our services.
- Legal Requirements: Authorities when required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.
4. Data Security
We implement strong security measures to protect your data, including encryption, access controls, and regular security assessments. For example, we use AES-256, TLS and RSA encryption standards and comply with ISO 27001 security certification. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. We retain your data as long as you remain a client or have an active account and keep it
- Technical Information: Retained for up to 3 years for security and analysis purposes.
- Service Interaction Data: Retained for 1 year to improve our services.
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectify: Correct any inaccurate or incomplete information.
- Delete: Request the deletion of your personal data, subject to certain conditions.
- Restrict: Limit the processing of your data in specific circumstances.
- Object: Oppose the processing of your data for direct marketing purposes.
- Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
To exercise these rights, please contact us at privacy@alchemis.ai.
7. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
9. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at: privacy@alchemis.ai
